HSBC Customer Service Representative interview questions

The interview process is simple. Need to pass the 2 test first which is the personality test and practice test. Must pass both test. The result come out immediately at the same day after test. Then the HR will call you for interview session with one of the manager. They will ask you to complete the video interview test, english test and voice test. They inform you whether you pass or fail the interview. If you pass, they will direct discuss with you the salary range, and other HR stuff. However, they did not directly give you offer letter as need to do the vetting process that take quite longer time. I interviewed there on early february and until now I have not receive any offer letter from them. I did asked few staff there, the process can take more than one month plus. Need to wait patiently. Pray the best for me to receive the offer letter in near time as I have been waiting for one month.