HSBC Customer Service Representative interview questions

It takes at least 3 weeks to be processed. The position does not need a lot of experience but you have to be really be patience and adaptable to be well in the retail banking and wealth management environment. Once you get into this job, you have to improve the self-training skill since they have a lot training assignment due online per quarter.

It was a pretty average process. I was interviewed by two people, but in two different buildings. First was an interview with the supervisor, and then there was an interview by HR. It was easy and straightforward. I was asked about my previous work experience, and I was assessed for customer service skills. I think there might have been a typing test, a reading and comprehension test, and speaking test. The interview took about a couple of weeks, and then the job offer was placed, and I started almost immediately.