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      HSBC

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      Customer Service Representative Interview

      Jun 17, 2020
      Anonymous employee
      Colombo,
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at HSBC (Colombo, ) in Jan 2020

      Interview

      The process of hiring in HSBC Sri Lanka is a bit long because there are 3 interviews which will be held on 3 seperate timings and a series of tests. After you get through the first steps which is a face to face interview and followed with some tests to determine the level of knowledge. and if you get through all this you will be asked to bring in a set of documents (Originals & Copies) within a week or two and after you submit all the documents and it will be sent to another place for verification and processing where it will possibly take a month or more because a large number of candidates applications are being verified. And if all is good they will send the confirmation offer letter and a date to join.

      Interview questions [2]

      Question 1

      Flexibility to work on a roster basis (Day & Night shifts)
      Answer question

      Question 2

      Educational Background
      Answer question

      Other Customer Service Representative Interview Reviews for HSBC

      Customer Service Representative Interview

      May 31, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle

      Interview questions [1]

      Question 1

      What is good customer service to you?
      Answer question

      Customer Service Representative Interview

      Apr 7, 2026
      Anonymous Interview Candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Birmingham, England)

      Interview

      I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview

      Customer Service Representative Interview

      Jan 19, 2026
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at HSBC

      Interview

      Easy enough , staff nice , star questions , be confident , make eye contact , be enthusiastic show skills , enjoy it , try hard . Ask questions like a typical day

      Interview questions [1]

      Question 1

      Difficult situation that you had
      Answer question

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