HSBC Personal Banker interview questions

what is your biggest weakness

Questions Describe a time when you had to deal with an angry customer. How did you handle it? Give me an example of when you have adapted your sales approach / your product offering in order to meet a customer's need. Describe how you go about understanding what a customer needs and wants. How is/was your performance measured in your most recent role? i.e. was it based on number of referrals, accounts opened, etc. Were those targets met, and if so, what do you attribute to your success? Give me an example of a time when you identified a risk or issue related to your work At HSBC, we encourage customers to utilise digital banking. Can you provide an example of a time you helped customers be more digitally engaged?