Hopper interview questions

The application process was fairly easy, I saw the ad on hotelleriejobs.com and it redirected me to their website. I took a look and watched the Montreal office video. I was super excited to apply. I got an answer incredibly fast. I got an email I want to say, 3 business days after I sent my resume and cover letter. What I didn’t like was they ask you to do a little “homework” which took quite some time as there are 4 parts with several questions. To make a good impression I sent the homework rather fast and they emailed me back also fast saying they will take a look. They reached out the next Monday and wanted to schedule a phone interview. They weren’t available until Thursday and Friday which I found irritating. Then the phone interview ones and the girl was very professional, trying to lead some answers out of me but all around it took 20 minutes and said I’d get an answer Monday which annoyed me and indicated me I wasn’t picked lol. I had to reach out to ask them what’s up. Basically a long process with no outcome and my time lost. I suggest switching the talent acquisition process to phone interview first and then the homework to see if the person has experience with customer service. It doesn’t lead to false expectations.

The day after I sent my resume I received an email asking me to do a Take Home Test. It had personal questions and situational questions. One day later I received an email requesting that I take a thirty minute phone interview. The phone interview was scheduled for three business days later. The phone interview was the most awkward phone interview I’ve ever had. The interviewer forgot to turn on their headset at the beginning of the call and seemed very inexperienced. As a result of this awkwardness and also due to my job search nerves I underperformed. I knew immediately afterwards that the call had not gone well, despite the fact that I have the required experience and have excelled at a similar job. I was told I would receive an answer within two days but received an email in three days stating that they would not be moving forward with my application. The questions were the standard questions for a customer service position - experience, difficult client, something you have accomplished that you are proud of etc.