There are about 5 rounds , A few telephonic rounds to check technical skills taken by managers.
A ew face to face rounds , asked to speak on a topic for 2-3 minutes
I applied in-person. The process took 1 day. I interviewed at IBM (Bengaluru) in Aug 2016
Interview
First Voice and Accent round which was on Phone which was pretty easy.
Second round was with Ops Manager which was easy very basic computer troubleshooting questions asked
Overall Easy Interview
I applied online. The process took 4 weeks. I interviewed at IBM (Montreal, QC) in Apr 2019
Interview
Got a call from an agency, did a preliminary interview with agency person, then met the manager at IBM in his office. Very laid-back, basic question nothing fancy. I got an offer on the spot. They were desperate to find good bilingual agents.
Interview questions [1]
Question 1
Tell me about yourself
How do you fix an upside down computer screen
I applied online. I interviewed at IBM (Noida) in Sep 2016
Interview
included two hr rounds and one basic aptitude round. Prepare basc apti for aptitude round. Normally they select almost all the candidates. All you need is communication for this job. This was IBM GTS and not GBS. In last, only 2 were selected out of 200 and I was also not selected.