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      Ingram Micro

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      Customer Support Representative Interview

      Oct 22, 2018
      Anonymous Interview Candidate
      Williamsville, NY
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Ingram Micro (Williamsville, NY) in Aug 2018

      Interview

      I was brought in for three separate interviews. The first I was introduced to two cunning and amicable young professionals that encouraged a lively conversation, it went famously... about over an hour or so long but I was considered a better fit for their sales team by talent acquisition. I came in for my second interview unwelcomed by two sales directors that began the interview with the statement, "We don't currently have any positions available." They then proceeded to ask, "Why you?" four times over within the fifteen minute interview. I of course provided four different renditions of the business and interpersonal traits I have available to succeed with a winning team... But that completely changed my view of the company. They called me back for a third interview but the lack of professionalism and just clear disregard or disrespect of my time was enough for me to withdraw my application to their unknown department that may or may not necessarily have an opening. Upon my first interview I was certain it was the company for me, but on my latter meeting I was completely dismayed. Talent acquisition is certainly there as an advocate for you to do your best during the interview process. I would ensure confirmation that who you are interviewing with will be the individual(s) that you will directly report to:

      Interview questions [9]

      Question 1

      What do you consider customer service?
      1 Answer

      Question 2

      How I've handled a difficult employee in the past?
      1 Answer

      Question 3

      Three words a prior employee would use to describe me.
      1 Answer

      Question 4

      Why are you interested in the position and what motivates you?
      1 Answer

      Question 5

      What do you know about the company?
      1 Answer

      Question 6

      Why you? (4x second interview)
      1 Answer

      Question 7

      Are you willing to work overtime, potentionally missing evenings or mornings like Christmas or New Years Eve?
      1 Answer

      Question 8

      How did you (an employee retention and production result based on my resume)?
      1 Answer

      Question 9

      Where do you see yourself in five years?
      1 Answer
      1

      Other Customer Support Representative Interview Reviews for Ingram Micro

      Customer Support Representative Interview

      Feb 14, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Ingram Micro

      Interview

      Interview was during COVID so I had an initial phone interview with the HR recruiter and then if moved onto next steps, met with 3 different managers via teams. Took about a week and a half - two weeks to fully hear back if I was accepted.

      Interview questions [1]

      Question 1

      Examples of times you succeeded/failed.
      Answer question

      Customer Support Representative Interview

      Mar 23, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Ingram Micro

      Interview

      Basic questions to get to know you. Had 3 different managers all nice and easy to talk to. Laid back process and work environment. Reading through resume and explaining the role

      Interview questions [1]

      Question 1

      Tell me about yourself and your resume
      Answer question
      1

      Customer Support Representative Interview

      Jan 28, 2022
      Anonymous Interview Candidate
      Manila,
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Ingram Micro (Manila, ) in Jan 2021

      Interview

      It nerve wrecking. I was nervous on how to answer the questions. All I can say is, prepare yourself and ask yourself before the interview to practice yourself and give your best shot.

      Interview questions [1]

      Question 1

      Past experience Why should we hire you?
      Answer question

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