1 on 1 with hiring manager, after going through internal recruitment phone screening. Phone screening basic questions around me and my personal experience and how this met the role requirements. Very much the same with the hiring manager
I applied online. I interviewed at Ingram Micro (Fort Worth, TX) in Jun 2013
Interview
Very in depth interview process. Took about hour and a half. Very job specific questions requiring previous work experience and how to handle various situations. Started out with simple straight forward questions and slowly went to the more in depth questions. They were looking to see what type of a manager you are, administrative or hands on. How do you handle a diverse staff when conflicts arise? Have you had an issue before, and how did you handle it?
Behavioral based interview questions. If you google behavior based interview questions, those will be the exact ones you're asked. They do panel interviews so you're grouped with 3-4 hiring managers. It's kind of confusing as an outsider because you could get placed on any team no matter your interest. It all depends on which manager likes you.
Interview questions [1]
Question 1
How do you handle a tough situation with an angry or upset customer