Lidl Deputy Store Manager interview questions

Three Stage Interview; Stage 1 is Online, mostly typical upload details, documents and generic questions. Also three online tests, numerical reasoning, verbal reasoning and personality. These are scored but you are not told pass or fail, or any scoring information. (Had an email within 24 hours of applying online asking to arrange phone interview.) Stage 2 - Phone Interview Recruiter on phone seemed very professional, good knowledge of Lidl as a company and keen to explain more about the role as well as asking questions around work history, times you achieved results, worked as a team or with a difficult situation and so forth. Was told passed the phone segment at the end of the call, which was a pleasant change. Stage 3 - Assessment centre at their local RDC, my time slot was 8am-12pm(probably pretty accurate) the day is broken up into three parts, a competency interview where two area managers asked for examples based on Lidl competencies(driving results, working as a team, had to meet deadlines but failed to achieve), a roleplay scenario where a member of staff is turning up late and working slow on your shifts; you and the recruiter play the roles of DGM and him the sales assistant whilst you are marked by the two regional managers, third part is a case study given information such as customer feedback, staff information, sales data about a fictional store/company and you give an action plan/answer questions based on this. Found the day fairly professional and well organised, although one regional manager seemed intent on marginalising all my answers and bemoaning the difficulties of life in Lidl as the pinnacle of working life where one man works ten pallets for any other retailer's one pallet and not many, if anyone, is truly cut out for Lidl. At the end of the interview, feedback was promised regardless of success. Emailed back within three days of the assessment, email was a Do Not Reply address. Text the recruiter for feedback, or any kind of inkling of where I could have improved, recruiter text back saying no problem would call but then ignored further communication. Highly unprofessional end to an otherwise exemplary process.

Assessment centre - role play followed by interview. Given some information on a scenario where complaints have been made against an employee you are asked to deal with these as the manager in a meeting. Your performance is then assessed on how you conducted the meeting. Interview was standard