I applied online. The process took 4 weeks. I interviewed at Lloyds Banking Group in Oct 2016
Interview
Applied online and submitted CV and got through to the following stage which involved 3 online tests. These had to be completed within 5 days - these consisted of calculations, behaviour and a test which involved remembering numbers and letters within very short time frames (like reference numbers). I practiced the tests a lot before which definitely helped. Received an email straight away saying I had passed and was told I would hear from them soon about the next stage. A few days later I got an email saying I have been invited to an interview and they would like me to choose a time slot for the date they had chosen. I had 2 and a half weeks notice so this allowed me time to prepare and start researching etc. Interview day came around and I felt well prepared, a man and lady interviewed - both lovely and easy to talk to. Interview slot was 45 mins. Not too formal either which made me feel more relaxed. Got told the day I would hear from them and had a call around 1pm offering the job. :-)
Interview questions [5]
Question 1
Can you describe a time when you were part of a successful team
I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Belfast, Nordirland) in Jul 2025
Interview
It was very straightforward, the interviewer really followed a strict process, but they do make you feel comfortable throughout. They type your answers for the first half of the interview and don't ask any follow up questions about what you said, so it's really up to you how thorough you want to be. These would be mostly questions about your background, what certain values mean to you, and an example of how you work. The second half was a roleplay scenario, they just want to see how you naturally talk to people over the phone. Make sure you're really being empathetic during this and not just follow the process of a call.
I applied online. I interviewed at Lloyds Banking Group (Lichfield, England) in Jul 2025
Interview
Invited to an in person interview at the branch with the branch manager and a senior manager after completing the initial application and online assessment. They called me first to arrange the interview.
Interview questions [1]
Question 1
They asked the usual why was I here, why did I want to work for Lloyds, and then various situational questions related to the job, such as when I have gone out of my way to help someone and how I would talk someone through using their mobile banking app.
I applied online. The process took 5 days. I interviewed at Lloyds Banking Group (Glasgow, Schottland) in Nov 2024
Interview
The inte4viewing process was extremely quick and professional. On my first phone call interview the recruitment agent took the usual details given when applying for a job. The recruiter then asked me some generic questions on why I want to work for the company, go over my experience, and things like that. Once through this interview, I was arranged with an interview over teams, in which another recruiter asked further questions about experfience, customer service, how the company aligns with my goals, and what I know about the companys work. This was followed up by two case scenarios, where you roleplay as a customer service advisor with the interviewer. You are given feedback on your first scenario, but not your second, to see how well you respond to your feedback. Overall, the interview process was fast, professional, and straightforward so long as you have relevant experience and familiarise yourself with the role.
