Easiest interview process I've ever been through. After applying for the role I was sent an email 20 minutes later asking to conduct a telephone interview with me and to choose the time and date that would be most suitable. I got a text through confirming the time and date. The telephone interview was fairly straight forward. An friendly associate from Leeds called me and conducted the interview which consisted of the usual scenario type questions, followed by a role play where I played the part of a Customer Service Advisor taking a call from someone called Alex who had when abroad, lost their card and 200 euros were taking from their account. Having never done this before, the associate took me through step by step on what was expected and asked me to write down the scenario and what was expected from me. I found it fairly easy and it gave me insight in to how you would expect calls at a Customer Service Advisor to go. In the end she congratulated me and told me I had passed and they would be in contact within the next 24 hours to explain the vetting and reference process. I never had to go to a formal interview and was given a conditional offer based off just the telephone interview that was conducted.

It was very straightforward, the interviewer really followed a strict process, but they do make you feel comfortable throughout. They type your answers for the first half of the interview and don't ask any follow up questions about what you said, so it's really up to you how thorough you want to be. These would be mostly questions about your background, what certain values mean to you, and an example of how you work. The second half was a roleplay scenario, they just want to see how you naturally talk to people over the phone. Make sure you're really being empathetic during this and not just follow the process of a call.