I applied online. The process took 4 weeks. I interviewed at Lloyds Banking Group (Newport, Newport, Wales) in Jun 2019
Interview
The online careers website was easy and organised as for hearing a about getting the role well. That was the complete opposite. I was told I'd hear back from them in 5 working days it's been almost 3 weeks so far, I did phone them a few times and the last couple of times I have been told my application is waiting for someone to contact me with an offer.
I was also informed that there's a large back log of applications, which make it understandable I guess.
Take note if you really want to work for a position like this and really want it, I'd keep my job searching to a minimum and possibly phone up until you hear the progress on your application. They leave it pretty close to the start date to let you know so if you notice period is long I suggest you speak to your current employer.
But, I'm pleased to hear that I will be getting a job offer and look forward to seeing what skills I can learn.
I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Belfast, Nordirland) in Jul 2025
Interview
It was very straightforward, the interviewer really followed a strict process, but they do make you feel comfortable throughout. They type your answers for the first half of the interview and don't ask any follow up questions about what you said, so it's really up to you how thorough you want to be. These would be mostly questions about your background, what certain values mean to you, and an example of how you work. The second half was a roleplay scenario, they just want to see how you naturally talk to people over the phone. Make sure you're really being empathetic during this and not just follow the process of a call.
I applied online. I interviewed at Lloyds Banking Group (Lichfield, England) in Jul 2025
Interview
Invited to an in person interview at the branch with the branch manager and a senior manager after completing the initial application and online assessment. They called me first to arrange the interview.
Interview questions [1]
Question 1
They asked the usual why was I here, why did I want to work for Lloyds, and then various situational questions related to the job, such as when I have gone out of my way to help someone and how I would talk someone through using their mobile banking app.
I applied online. The process took 5 days. I interviewed at Lloyds Banking Group (Glasgow, Schottland) in Nov 2024
Interview
The inte4viewing process was extremely quick and professional. On my first phone call interview the recruitment agent took the usual details given when applying for a job. The recruiter then asked me some generic questions on why I want to work for the company, go over my experience, and things like that. Once through this interview, I was arranged with an interview over teams, in which another recruiter asked further questions about experfience, customer service, how the company aligns with my goals, and what I know about the companys work. This was followed up by two case scenarios, where you roleplay as a customer service advisor with the interviewer. You are given feedback on your first scenario, but not your second, to see how well you respond to your feedback. Overall, the interview process was fast, professional, and straightforward so long as you have relevant experience and familiarise yourself with the role.
