I applied online. The process took 4 weeks. I interviewed at Lloyds Banking Group (Glasgow, Schottland) in Aug 2019
Interview
The process lasted around 1 month. I applied through indeed, received an email to pick a phone interview time, the phone interview was easy just asking usual questions about eligibility, availability, why you want to work for Lloyds, your skills and qualities etc it took about 20-25 minutes after you answer the questions they put you on hold for a couple of minutes and they come back to tell you wether you will be moving onto the next stage or not if you’re successful they’ll set up a date and time for the assessment centre. The main assessment is a couple of welcome videos then you will go off with 2 people 1 is the assessor and another a scribe basically writing down all of your answers. They ask you a lot of different questions that takes about 30 minutes. Then you will have a break and then it’s time for the role plays. The first one is basically just to settle you in you’ll get 5 minutes to read over the the information and then the assessor will call you (I liked this, usually they do it face to face it was much less uncomfortable this way) and you’ll try to fix there issue. You fill in a feedback form for yourself and then the assessor will come and give you your feedback and then you’ll go onto he second one (this is the important one) don’t let your nerves get the best of you because I think this was my downfall. You’ll basically do the same thing as the first one but take on board all of the feedback because this is what they are looking for. After that it’s finished and you’ll not get anymore feedback. They say that they will contact within 7 days but I had an email the next morning just the usual (unfortunately) email. The overall experience was pretty good and the people there were really nice. I’m disappointed in the outcome because I tried so hard and I know I did really good with all parts of the assessment (except the first role play call, nerves got the best of me) I don’t know what they are looking for but I’m assuming (even though they say the total opposite) it is someone “perfect” and someone who knows exactly what they are doing. If so I don’t see the point in the “extensive training”.
I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (Belfast, Nordirland) in Jul 2025
Interview
It was very straightforward, the interviewer really followed a strict process, but they do make you feel comfortable throughout. They type your answers for the first half of the interview and don't ask any follow up questions about what you said, so it's really up to you how thorough you want to be. These would be mostly questions about your background, what certain values mean to you, and an example of how you work. The second half was a roleplay scenario, they just want to see how you naturally talk to people over the phone. Make sure you're really being empathetic during this and not just follow the process of a call.
I applied online. I interviewed at Lloyds Banking Group (Lichfield, England) in Jul 2025
Interview
Invited to an in person interview at the branch with the branch manager and a senior manager after completing the initial application and online assessment. They called me first to arrange the interview.
Interview questions [1]
Question 1
They asked the usual why was I here, why did I want to work for Lloyds, and then various situational questions related to the job, such as when I have gone out of my way to help someone and how I would talk someone through using their mobile banking app.
I applied online. The process took 5 days. I interviewed at Lloyds Banking Group (Glasgow, Schottland) in Nov 2024
Interview
The inte4viewing process was extremely quick and professional. On my first phone call interview the recruitment agent took the usual details given when applying for a job. The recruiter then asked me some generic questions on why I want to work for the company, go over my experience, and things like that. Once through this interview, I was arranged with an interview over teams, in which another recruiter asked further questions about experfience, customer service, how the company aligns with my goals, and what I know about the companys work. This was followed up by two case scenarios, where you roleplay as a customer service advisor with the interviewer. You are given feedback on your first scenario, but not your second, to see how well you respond to your feedback. Overall, the interview process was fast, professional, and straightforward so long as you have relevant experience and familiarise yourself with the role.
