Lowe's Home Improvement Customer Service Associate interview questions

I was first contacted by HR to come in for an interview. I always arrive early about 15-20 minutes (It's a bad habit of mine). She was an hour and a half late. I waited patiently for her to arrive. When she finally arrived, she said she would be with me in a minute. After another half an hour she came out to get me for the interview. Inside the office, it was awkward. She asked a question, and scribbled down everything I wrote. There was no feedback whatsoever, no real conversation. She asked about 4 questions regarding "Tell me about a time when..." scenarios. After we had finished with our interview, I was to interview with an assistant manager. He asked me the same sort of questions, but I could tell that I had impressed him. He smiled a lot while quickly jotting everything I said down. He said he was waiting for a promotion, I wished him luck and he said he would see me in a few days. About 4 days later they called me to come in for drug test (Just a mouth swab). HR lady was about an hour or so late again. (Not including my early arrival)

I was called two weeks after filling out an online application to come in for an interview by the HR manager. I came in and sat in the customer service area for ten minutes while waiting for my interview. The staff was very friendly and we talked while I waited. I then had my first interview with the HR Manager. They asked me about six very detailed questions, all "Name a time when..." questions with required details given. The HR manager was very serious and tried to show little emotion throughout the interview. She was friendly and nice after conducting said interview. After completing this interview, I then had a second interview immediately after with the manager of the department I was to be working in. They asked me basically the same questions, with a little variety. Same type of questions, just worded differently. The manager was very passionate about his line of work, and told me Lowe's was like a "family". Questions include "Why do you want to work at Lowe's", "Name a time when you resolved a conflict with a customer..", etc. After the interviews, about four days later, I received an email saying that they were going to pursue other candidates. I then received a call about a week after getting the email from the HR Manager. They asked me for a meeting to extend an offer and I accepted. I went in to accept the offer and they gave me a few forms to sign for the drug test/background check as well as an offer letter. I took an on-site oral drug test, which took about five minutes and when it was time for me to leave, they gave me an orientation date and sent me out with a mint.