Lowe's Home Improvement Customer Service Associate interview questions

I applied online and got a call a couple days later. Came in and got interviews by someone in HR. After that, one of the managers interviewed me and basically asked the same type of questions. Overall it took about an hour, they said they would give me a call in about a week, but instead I got a call in two days.

Took a couple weeks from day of applying to actual face to face interview. First interview was pretty straight forward second was meeting with HR and Service Manager and answering some what-if and how-did-you kind of questions. Next was the swab drug test and waiting for the security clearance which was a non-issue and was returned in a day, at least in my case. Personally the hiring process and questions don't seem to fit the reality of the positions and you would think you were applying for a highly technical or high paying position. The weakest link I see is that there are too many lazy, just wanna get a paycheck type of workers and it makes things difficult for those who are serious and hard working especially since they end up picking up the slack.