Lowe's Home Improvement Cashier - Front End interview questions

Regular interview questions. Mostly scenario questions that has to do with past job experience. Explain with a lot of detail, and try to give a great “customer service based” answer, because that’s what they are looking for.

In short the hiring process took about 3 weeks to a month before I started. I received a call from the HR department and scheduled an interview for the next Monday. First they had me read the job description which was about 4 pages long and then they asked questions. I was interviewed by the HR and store manager. The interview was short and simple. They asked about past experience and wanted to know how I would handle certain situations. They wrote down my answers and then asked me if I had any questions. The interview ended after I asked my questions and they told me they would let me know in a few days. A few days went by and they called me to come in for a drug test on the next Monday. After the test came back clean, I was scheduled for paperwork signing the next Friday. Then they scheduled orientation the next Monday and I finally got to start computer training after that. Also I have to mention at my particular store, they did not introduce us to anyone and in fact after the orientation, set us loose to figure it out on our own. I didn't know who was who and for weeks didn't know the chain of command, as no one introduced me to them or vice-versa. It was a mess and I feel they are very disorganized and don't know what they are doing. They play a lot of importance on customer service yet, they make the customers life more difficult with the way they do things. For instance they don't train the cashiers where things are or give them a map of frequently asked for items. So when the customer asks where something is, (and they mainly ask the cashiers because all the other people are swamped with returns or helping other customers), the cashier is usually dumbfounded.