The interview was all conducted over phone by an outsourcing company. I never had to physically go into the store until I was informed to do so to fill out onboarding paperwork. Pretty basic questions asked.
I applied online. I interviewed at Macy's (Fresno, CA) in May 2020
Interview
Pretty quick and easy you must sell them item to get hired or they will skip you and move on to the next person. They only care about sales and how well you can convince a customer to buy.
First they called me for a phone screening. At the end they invited me to a group interview, more like an orientation . Took about 2 hours, then HR requirements via computer program. It was simple but effective.