I applied online. The process took 3 days. I interviewed at Macy's (Memphis, TN) in Mar 2009
Interview
Overall it was pretty easy. I had an initial interview, then had a second with the hiring manager. I was told that I would get a call in a few days to let me know their decision, and 2 days later I was called in for a third interview. After that, I was made an offer that I accepted.
Interview questions [1]
Question 1
Describe a situation with an unhappy customer and how did you handle it?
I applied online. The process took 1 day. I interviewed at Macy's (Brooklyn, NY) in Jun 2008
Interview
It was a group interview. The interviewer asked each person in the group to describe themselves. After that, the interviewer asked questions concerning any recent sales experiences. Then the interviewer presented a few scenarios and asked us how we would react. At this point, not everyone answered the question. If you had an answer you would raise your hand. This is a chance for you to shine. At the end of the interview, whomever was chosen was told on the spot. If you were not, you were told to wait for an email concerning your standing as a potential sales associate.
Interview questions [1]
Question 1
Have you had any experiences where a customer was very angry? How did you handle it?
The process took 1 day. I interviewed at Macy's in Oct 2009
Interview
Group interview. First we went around to introduce ourselves included one thing we liked (even if it was a color or ice cream, warming things up). We were asked general questions of why we want to work there, etc.