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      Customer Success Manager Interview

      Jan 31, 2019
      Anonymous Interview Candidate
      Los Angeles, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Miro (Los Angeles, CA) in Jan 2019

      Interview

      I was first contacted by a recruiter at RealtimeBoard a couple of days after applying in early December. This lead to a phone screening with the recruiter. After the screening, a remote video interview was setup with the Head of Customer success in their Netherlands office. This interview went well, and so the recruiter proceeded to setup a series of three more interviews. Two would be remote, one with the VP of Sales and another with an Account Executive. The third would be an on-site interview at their Los Angeles office with two Customer Success Managers. Due to the holidays in December and conflicting schedules, these interviews were scheduled for a month later. However, they then proceeded to reschedule these interviews not one, not twice, but THREE TIMES. I am generally a very flexible person, but this was ridiculous and showed little respect for my time. I had to reschedule one of my flights getting home from a business trip just so I could accommodate their schedules. They did not ask me to do this, but by the third rescheduling request I was just ready to get it over with. On top of it all, they decided to add a fourth interview which was a remote panel interview with a mock customer quarterly business review. I think the business review is a successful interviewing tool for them, but adding it after all of the other interviews are already scheduled was a bit surprising. The biggest disappointment was the day before the interview I was told that the on-site interview would instead be just more remote video interviews because everyone works from home on Fridays. This was incredibly frustrating because an in-person interview allows for candidates to see the office and interact with their potential future employees in the work space. Having only remote interviews is impersonal and disappointing, especially because I live only 25 minutes from the office itself. After everything was said and done, I went through a total of 6 remote interviews, I never met a single person in the flesh, and I never received an offer. I even had to reach out to them over a week after the final interview just to find out that they were not moving forward with me. They have a lot of work to do in improving their interview process. Candidates will be turned off immediately if you do not show that you respect their time and their investment in the interview process. Don't reschedule so much, make time for an in-person interview, and be timely with your responses if you decide to move forward or not. I wish RealtimeBoard good luck going forward, and I hope that future applicants have a better experience than I did.

      Interview questions [2]

      Question 1

      If you gave a TED talk, what would you talk about and why?
      Answer question

      Question 2

      Give an example of a time you failed in your job and explain how you learned from it.
      Answer question
      13
      avatar
      Miro response
      7y
      Thank you for letting us know about your experience with us. We are sincerely sadden to hear that your experience was not a positive one. We take candidate experience very seriously and your feedback is greatly appreciated. We are taking steps to address the long turnaround/rescheduling. Thank you and hope you can reconsider RealtimeBoard in the future.

      Other Customer Success Manager Interview Reviews for Miro

      Customer Success Manager Interview

      Jun 19, 2025
      Anonymous Interview Candidate
      Sydney
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Miro (Sydney)

      Interview

      This was a friendly process: I first spoke to the recruiter,: general conversation about the role and benefits then the Hiring Manager, and there was then an exercise on MIRO. Feedback was quick and detailed.

      Interview questions [1]

      Question 1

      Tell me how you handle a customer during an escalation call.
      Answer question

      Customer Success Manager Interview

      May 12, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Miro

      Interview

      Initial video call with HR to go over background, previous work experience and further information on role. Asked traditional questions such as strengths and weaknesses etc, how precious experience applies to this role and asked for knowledge of company

      Interview questions [1]

      Question 1

      Have you had previous experience with enterprise clients
      Answer question

      Customer Success Manager Interview

      Mar 19, 2025
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Miro (Sydney) in Oct 2024

      Interview

      There are several stages: Phone screen, Case Study, and several 1:1 interviews with various people across the org. The 1:1 interviews aren't too bad, the people are friendly and the questions are behavioural based.

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond to assist a colleague.
      1 Answer

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