I applied online. The process took 4 weeks. I interviewed at NHS (London, England) in May 2022
Interview
I interviewed at NHS London. The Interview took 30minutes. There were 3 people on the panel. They took a lot of notes. They were friendly.
They asked scenario questions about customer service, patient confidentiality, how to prioritise tasks and working in a team. I suggest you also prepare answers to questions relating to the NHS core values as these were asked.
I did not do any excel, literacy or numeracy tests.
The next day, I was called I got the job.
Interview questions [1]
Question 1
What is your understanding of the role?
How do you prioritise multiple tasks?
How will you deal with sensitive information?
What was your contribution when working in a team?
How would you provide excellent customer service?
How would you handle a difficult employee/ patient?
I applied online. The process took 6 weeks. I interviewed at NHS (Loughborough, England) in Mar 2022
Interview
The interview was with a panel of two people, and they took it in turns to ask me questions. The interview was very structured, and they wrote a lot of notes. The questions were fairly standard, but I was tripped up on a couple; one that asked me which was my favourite NHS value (my mind went blank) and one about diversity and inclusion (I never had this question before so my answer wasn't very well prepared). After the interview I had to do a very easy numbers and spelling test.
I am rating this interview as such a positive experience, because I was called later that day with the decision that I wasn't chosen, as they had promised. (this rarely happens) I asked for feedback and they were able to tell me that I was a strong candidate but it was just those two questions that a different candidate answered better. I really appreciate actual honest feedback because most places never call you and don't offer feedback.
I was told I should apply again, now that I know what questions to expect in an NHS interview.
Average, very kind interviewers. General questions about why you want the role and what makes you different from other applicants. Took roughly 20 minutes from beginning to end. Received response promptly