I applied online. The process took 3 weeks. I interviewed at Primark (Bath, England) in May 2018
Interview
The interview lasted about 40 min. I was asked about different scenarios which were mostly easy to answer. The one I struggled with was: you are manning the fitting room and a customer starts complaining to other customers about the queue. What will you do? I said that I would make the customers aware of the refund policy which meant that they could try items on at home and bring them back if they didn't fit. When I couldn't think of anymore she added that it is always a good idea to give the customers a time estimate -say for instance "Sorry about the wait. It should only be another 5 minutes. "Also if someone is only holding a coat make them aware that they can try it on in front of one of the shop mirrors. I liked that the interviewer helped me with the answers and it was more of a conversation than a grilling.
Interview questions [1]
Question 1
What are the five most important personal traits for a retail assistant role. How would you rate yourself from 1 to 5 in each trait?
There’s an exam first at home then an in person interview, it’s one manager interviewing you and it’s quite short, they don’t ask too many questions just know your CV and being able to work flexible hours helps
Interview questions [1]
Question 1
They asked about previous experience, and how to handle certain situations with customers, also about flexibility
Questions you would expect in majority retail roles. Questions about shop floor interactions. Customer interactions etc. There's only a few questions. Interview focuses the most on your soft skills and your approach to the retail environment.
Interview questions [1]
Question 1
If there were clothes on the floor, what would you do and why?
very smooth, just went up to the checkout area and said i have an interview, we sat in the back and i just got asked a few questions, very friendly it felt more personal and easier to talk compared to other interviews i have had