The role was a key position that is responsible for team that own the post-sale experience and success of all ServiceTitan customers. As one would expect, this interview process consisted of interviews with the CS team members, key cross-functional stakeholders, and many of the Executive team. The meetings took place over a couple of onsite visits that offered the candidate a good sense of the role. The recruiting team maintained excellent communication and the process was very transparent. The overall process demonstrated the company commitment to the goals of this organization and made it clear why customer success is one of the key principles of Titanology.