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      Customer Insights Specialist Interview

      Jun 23, 2022
      Anonymous Interview Candidate
      New York, NY
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Snap (New York, NY) in Jun 2022

      Interview

      1) Had a recruiter reach out within a couple of days of applying. Conversation was polite and based on a basic overview of work history. 2) Then, a take-home task of reviewing "data" (screenshots of support ticket increase chart + an assortment of different user ticket submissions). Task was to put together a 500 word (max) response of next steps for internal product/engineering teams to take. The data isn't really anything in-depth, not an excel sheet or anything like I've seen in previous interviews with other companies, so I'm not too sure how in-depth this role actually gets. 3) Received an email a few days later that while some positives, they were going in a different direction. No insight on what could have been better about the assignment, which I would have appreciated, but that's totally fine. I do have to admit, I didn't realize until my conversation with the recruiter that this was very much an entry-level role (while I am mid-senior level), with a salary below my salary range expectations. Had to re-check the job posting, and sure enough it said "entry level", whoops! I'm less picky about salary for the right role; however, the person who I was told would be the supervisor for this role is someone who has experience that's only slightly above entry-level. There's not anything wrong with that, but for most of us in our careers - the expectation is that we can learn from, and be mentored by, those who are above us in any given role we take on. It's all part of career progression and personal growth. If I had known this (or double checked the level on the LinkedIn posting) I likely wouldn't have applied to the role, so I'm pretty thankful this didn't work out. :) All in all, I still believe Snap Inc. would be a fun & interesting company to work for, and the role I applied to would be perfect for someone looking to break into the world of user/customer insights & support.

      Interview questions [2]

      Question 1

      general "tell me about a time" type questions
      Answer question

      Question 2

      take home task
      Answer question