T-Mobile Financial Care Representative interview questions

The interview process went great! The people who worked at T-Mobile were amazingly flexible and worked with my schedule to find a time that we could interview. I greatly appreciated how quickly they responded to all of my voicemails/emails. Finding the building to interview was very easy and the security guards were friendly in telling me where to wait for my interview. I arrived 20mins early and had to wait till about 10mins after our scheduled time for somebody to greet me. I was interviewed alone, with two TMobile associates. They were very friendly and the interview was conducted in a professional yet relaxed way. Of course it was a behavioral interview, "Tell me about a time when..." and I was aware of this going into it. They were great listeners and took really good notes because they never had to ask me to repeat myself and they used many of my answers for more than one question, again so I wouldn't have to repeat myself. Afterwards I was asked to wait another minute in the waiting room while they discussed, then I was informed right away they were moving me through the process and then I was able to listen to some calls with an agent! The building is VERY nice! On the way to the team I was going to listen in with, I interacted with many associates, all who looked business casual and all who had smiles on their face. I met the assistant director and the two coaches for the team I listened in with, they were all so friendly it made me very happy to see smiles everywhere!