I applied in-person. I interviewed at T-Mobile (Hoover, AL) in Oct 2017
Interview
I met the Regional Manager an undisclosed location because of the store still being put together. Had a brief but great conversation. He asked about my sales experience, willingness to deal with customers problems and solve them.
Interview questions [1]
Question 1
How I would deal with an angry customer whose bill has been overcharged, and they could not get any help from customer service. How to hand that situation and turn it into a sale.
I applied online. The process took 1 day. I interviewed at T-Mobile (Bothell, WA) in Mar 2022
Interview
Pretty straight forward, meet & greet. They'll put you through sales scenarios & have you act it out. They will also try to get to know you. Camaraderie is great, expect a good amount of questions.
Interview questions [1]
Question 1
How do you help a customer understand their needs based on their requirements?
I applied through an employee referral. The process took 1 week. I interviewed at T-Mobile (Charlotte, NC) in Jun 2010
Interview
referred by another employee; went into the store to talk to the manager; received a link to take a iq test; called to let her know i took the test; she said i passed and i had an interview the following monday; first the store manager interviewed me; then the district manager interviewed me; then i received a call the next day with the offer.
Interview questions [2]
Question 1
Sell me this pencil, pen, phone etc. (grabbed the nearest object and asked me to sell it to them)