TP Customer Service Representative interview questions

3 interviews asking what are your goals, weaknesses and strengths, how do you see yourself in 6, and 12 months. Can you provide an example of a time when you went above and beyond for a customer? How do you handle multitasking in a fast-paced environment? How do you stay updated on product or service information to assist customers effectively? Can you describe a situation where you had to de-escalate a tense customer interaction? How do you handle situations where you don't know the answer to a customer's question? Can you explain how you would handle a customer complaint about a company policy? How do you ensure clear communication with customers who may have language barriers? Describe a time when you successfully resolved a customer's issue through teamwork.