I received a phone call for the pre screening. Then another call for the initial interview. Lastly, final interview would be via Google meet. Job offer was also done virtually. Regarding the interview questions, just the common customer service questions
I applied in-person. The process took 1 day. I interviewed at TP (Cebu City) in Aug 2024
Interview
Their interview process are very smooth and fast. Their interviewer are very accommodating and friendly they listen to every detail that you are about to say. They always respect and give value to your answers.
documenting and tracking customers inquries. try to minimize passengers inconvinience and report to supervisor through some ITs tools or company's softwares. Apart from that, working closely with other teams and make sure passengers receive good services