I applied online. The process took 2 weeks. I interviewed at TP (Toronto, ON) in Aug 2024
Interview
The first interview is a screening. The second interview is a group interview where the interviewer gauges among a panel of interviewees. They ask basic customer service-related questions and then run a mock call, asking each interviewee questions on how they would respond to the situation.
Interview questions [1]
Question 1
Why are you excited about this customer service job?
I applied through a recruiter. The process took 1 day. I interviewed at TP (Manila, ) in Aug 2024
Interview
The Interview Process is so great. At first, I got nervous thinking about how will I answer all the questions that my interviewer would ask. But as I pass the assessment it increases my confidence and shows my skills and knowledge. The evaluation is quite hard but I barely passed all the assessments and interviews. The assessment and interview give me hints and illustrate what will be my job if I get hired and get the job offer.
Interview questions [1]
Question 1
They asked me if I have any plans in the future like going abroad or pursuing a master's degree in the future.
It was a really a good experience in answering questions which is new to me. Since this is my first time in this kind of work. At first I felt nervous, but when the interview started, I never realized that my interviewer was good in handling new applicant. And I never felt out of place during the entire interview, he was given me a kind of questions that I can answer easily and confidently.