I applied online. I interviewed at TP (Salt Lake City, UT) in Apr 2015
Interview
The firm has 2-3 phase of the interview. Background, drug test and typing test. Customer service position, they check your typing speed skills. Great interview, more question about soft skills and call handling.
Interview questions [1]
Question 1
More questions related to customer service skills.
I applied online. The process took 3 days. I interviewed at TP in Jan 2015
Interview
2 interviews, sign paperwork ,receive folder with training schedule. After that, you just wait until your training starts, and you go. Most companies there do training for at least a month.
I applied through other source. The process took 1 day. I interviewed at TP (Hilliard, OH) in Jun 2017
Interview
They ignore resume. Not really an interview process. You walk in, take a simple typing test on the computer, take a basic quiz on some basic knowledge on technology. Take a basic packet of grammar test. Speak to someone about what project suits your needs. They get someone from that department to interview you, but with the standards so low probably they hire anyone. Had to spend about 3-4 hours there doing everything including waiting and filling out paperwork.
Interview questions [1]
Question 1
How would you resolve a situation where an angry customer was involved. Asked to role play.