TP Customer Service Representative interview questions

1st interview: 1) Say something more about your work 2) I hav past CSR experience so I was asked what kind of tasks I had to do 3) Say you have a goal you are finding very difficult to achieve..What will you do 4)Basic computer skills: MS word,excel, internet, changing background..typing speed 5) Have you ever handled angry customers?What did you do? 2nd interview: 1) If a customer calls about a technical difficulty, and you know how to solve it, but under company laws you are not supposed to. What will you do? What will you tell the customer? 2) She will think about an item, say a grocery item. Within 5 minutes and in no more than 20 questions, you have to find out what the item is.She wont give you any hint, and she will only answer is yes or no...This was the hardest for me cz i was supposed to narrow down and i was broadening it up..

I was contacted by a recruiting Irish agency at first, secondly I had one interview with the chief of the human resources in Athens. Just questions about my skills, about University, my interest in the Greek culture and my IT skills. The second stage was to correct a text about a hotel in my motherlanguage (italian).