TP Customer Service Representatives interview questions

I applied for a position at Teleperformance through their online careers portal. After submitting my application and resume, I patiently waited for a response. It wasn't long before I received an email from Teleperformance's HR team inviting me for the next step in the process. I had a brief phone screening with a friendly HR representative. They asked me about my background, availability, and what interested me in working at Teleperformance. This initial conversation helped me get a sense of what the company was looking for and allowed me to express my enthusiasm for the role. Following the phone screening, I was required to complete an online assessment that assessed my skills and language proficiency, as this was a customer service role. The test wasn't overly challenging, but it definitely evaluated my suitability for the position. I was then invited for a video interview with a hiring manager. During the interview, we discussed my work experience, skills, and how I would handle various customer service scenarios. It was a thorough but friendly conversation that gave me a chance to showcase my qualifications. In the next step, I had to complete a skills assessment, where I had to simulate a customer interaction. This allowed Teleperformance to gauge how well I could handle real-life situations in the role I applied for. After successfully passing these stages, I was contacted for a final interview, which was held in person. This time, the interview focused more on leadership skills and the specific responsibilities of the role. Teleperformance also conducted a background check and reached out to my references to verify my work history and qualifications. Finally, I received a formal job offer, and after accepting it, I went through the onboarding process, which included orientation, training sessions, and completing the necessary paperwork.