TP Home Advisor interview questions

How would you handle and angry customer?

1) Tell me about your customer service experience. 2) What made you chose the Apple Home Adviser position with Teleperformance? 3) Tell me about a time where you had to deal with a customer that wasn't happy with either a product or with the customer service that they received. 4) Do you own any Apple products yourself? 5) Do you know all of the settings and features of those devises? 6) Tell me about your most recent job? 7) How many unplanned days off during a 1 year period do you feel are acceptable? (Answer: 1-2 days max) 8) Role play: The interviewer will play the "frustrated customer"..........try to talk them thru being able to turn their iPhone on. (Acknowledge the issue, be empathetic with the customers frustration, remain calm and try to fix the problem, Ask "How long has this been happening?" "What all have you tried to fix the problem?"). 9) Do you have any obligations that would make you need to work a certain schedule or do you have open availability? 10) How many .02 cent stamps are in a dozen? (Answer: 12 stamps) 11) There is a forest of 17 trees.....all but 9 die......how many trees are left? (Answer: 9 trees) 12) 30 divided in half and then add 10. (Answer: 25) 13) Define the word "current"....... 14) What is a contingent statement?