I applied online. I interviewed at TP (Glasgow, Schottland) in Jul 2016
Interview
Roleplay using the telephone, talking to a difficult customer. Only took 2 minutes, very easy. They just want to hear your phone voice, be polite and confident. Then a keyboard test, literally just had to type out a paragraph word for word with punctuation etc. Filled out forms. Individual interview. They go through your CV with you and then ask some customer service related questions. Very easy and nice person doing the interviewing. No group tasks.
The interview process was tedious with lot of online sections. We had about 4 assessments and in person interview. Our language fluency was tested. The test comprised of Grammar, Vocabulary, Comprehension and Understanding. The test was based on English and French.
Interview process very easy. Basic questions, they need people, so nothing special to mention here. I had a few tests to pass (language test, French in my case, typing speed..) I’ve spoken with a french speaker from HR, she was explaining to me life in Athens (well she “forgot” to mention how difficult is it to find an accommodation with such a low salary). We also had a quick chat in English. They took care of the flight expenses, taxi at the arrival and the first week’s hotel expenses.
Was straight forward amd to the point. Very clear on expectations of the job role amd what it entailed. Took the position as I was impressed by the micro management