I applied online. I interviewed at TP (Athen, , Attika) in Jan 2024
Interview
It was decided into parts. One of them was reactions the agent have over the different scenarios with customers. The other part was about language skills. And the last one is recording a video with answering the question in the language that you applied.
Interview questions [1]
Question 1
They asked couple of questions about cases where you can face when you work as a call center agent. For example, if the customer is furious, what will you do?
I applied in-person. I interviewed at TP (Davao City) in Apr 2026
Interview
All is Good but it may take time to be called. Process cant be done in a day if you will not go in the hub panctually. Interviewer was letting you understand all the question first and not rushing you for giving answers.
It was time consuming but understood it's the way they have to operate to ensure they find the best candidates to fit their projects, after it was over felt ease and a sense of accomplishment. If something needed to be recorded there was multiple attempts given which made it feel relaxed and giving the applier sense of autonomy and ability to give the best impression and high-light ones professionalism.
Interview questions [1]
Question 1
When did you need to apply empathy in customer service situation.
This interview is a professional evaluation designed to test your communication skills, your personality, and your ability to think logically. It balances personal questions about your interests and dreams with specific questions about how you handle difficult situations and work with information.
Interview questions [1]
Question 1
why you want to join the company and why this account?