I applied through an employee referral. The process took 2 weeks. I interviewed at TP (Richmond, VA) in Nov 2014
Interview
Telephone pre-screen, in house skills assessments consisting of typing, computer skills, and grammar, 2 face to face interviews, and a job offer. The process was organized and easy to follow. The company was hiring many people at a time so they were highly efficient regarding process.
Interview questions [1]
Question 1
What is my knowledge of the company?
What is my experience in a call center environment and in customer service?
How do I deliver bad news to someone?
How do I handle multiple projects at the same time? How do I manage expectations of others.