Glassdoor users rated their interview experience at TP as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Digital Account Manager and rated their interviews as the hardest, whereas interviews for Digital Account Manager and roles were rated as the easiest.
The hiring process at TP takes an average of 14 days when considering 1 user submitted interviews across all job titles. Candidates applying for Digital Account Manager had the quickest hiring process (on average 14 days), whereas Digital Account Manager roles had the slowest hiring process (on average 14 days).
It is a good interview 2 HR telephonic round and 1 Ops virtual round! Ops round included typing and bit introduction in the start along with the situational question related to customers and how we'll resolve them over chat and call.
Interview questions [1]
Question 1
1. What is customer service?
2. What does good customer service mean to you?
3. Why do you think you'd be a good fit with our company?
4. Why do you want to work in customer service?
5. Tell me about a time you had to deal with a difficult customer, and how you handled it.
6. What would you do if you did not know how to help a customer?
7.Tell me about your previous customer service experience.
8. What is bpo sector.
9. Why you want to join bpo.
10. How to deal with customers
The interview process was online which included typing, listening and reading test. Also analytical questions as well. All these sections are time bound. Once you complete the assessment and are successful. The offer letter is sent within a day.
I applied online. The process took 3 weeks. I interviewed at TP (São Paulo, ) in Jul 2025
Interview
É bem extensa, porém, com paciência você consegue passar sem dificuldades, tem duas entrevistas e diversos testes com todos os processos sendo eliminatórias, então precisa de 100% de comprometimento para o processo, também, demora entre duas a três semanas o processo seletivo.
Interview questions [1]
Question 1
Por que você se interessou pela vaga de moderador de conteúdo?