TP Customer Service Representative (CSR) interview questions

The interview process, they were first contacted via email, inviting me to an interview. Then they sent me the project of the vacant position, and a link to a part of The interview online, where you take a written English exam. Then the next step is to introduce yourself and say why you want to work in the company and what your goals are in English.

Basic questions on decision making scenarios solved on pc and then second interview as a group with the manager. Manager describes tasks and roles in detail and tale q n a time