Prepare to be there all day, 6 hours+. 1st step was computer literacy testing, about 5 sections, roughly a hour. 2nd step wait for a interviewer to come take you in the office, they talked about 30 or so minutes describing the job and asking minor questions about your experience, then send you back to the waiting area to consider, 30+ minutes . Then if they like you, the bring you onto the call floor where the pair you with an agent to observe their work. Leave you there for a hour. Then come get you and role play with a different interviewer where the observe your speech, swiftness on the keyboard, and ability to keep the customer intrigued. Takes another hour. After that they send you back to waiting area where you sit to see if they are going to offer you a position. The original interviewer comes and take you in the office and as if you would like to become a employee, describe pay, hours and guidelines. Then send yu to the clinic where they drug test you ON THE SPOT. Which takes another 2 hours.