Drug and background test, and role play (awkward) Also a typing assessment. I didn't find it very difficult but I know a few people who couldn't handle the role play.
I applied through a recruiter. The process took 1 day. I interviewed at TP (Bristol, TN) in Jul 2017
Interview
4 hours long, assessments, typing tests, drug test and paperwork, personality test, how well you can problem solve in a fast past time limit. Must be able to type twenty-five words a minute.
I applied online. I interviewed at TP (Salt Lake City, UT) in Apr 2015
Interview
The firm has 2-3 phase of the interview. Background, drug test and typing test. Customer service position, they check your typing speed skills. Great interview, more question about soft skills and call handling.
Interview questions [1]
Question 1
More questions related to customer service skills.