I applied online. The process took 5 days. I interviewed at TeKnowledge (Kigali, ) in Apr 2025
Interview
The process was well-structured, with clear communication at every stage. The interviewers were not only professional but also friendly and engaging, which helped ease any nervousness I had. Each round felt purposeful, focusing on both technical skills and cultural fit, which showed me that Teknowledge truly values building strong, well-rounded teams.
Interview questions [1]
Question 1
What are your skills for customer support services according to challenges you have experienced in your previous role?
It was seamless and organised
First it was technical assessment.
The oral interview if you passed.
If you passed you'll be lead to the 4th floor for the physical interview
Interview questions [1]
Question 1
What do you know about The knowledge
What's your knowledge about M365
How do you deal with an irate customer
Everything went exceptionally well throughout the entire process. The managers were not only very professional but also genuinely kind and warm-hearted. Their friendly and welcoming attitude created a positive and comfortable atmosphere, making everyone feel valued and supported at all times. Their approach greatly contributed to an enjoyable and smooth experience for all involved.