TeKnowledge Technical Support Advocate interview questions

Recruiter Call: - What do you know about Tek Experts and what they do? - Tell me about yourself - How would you respond to an irate customer? - How do you feel about working in collaborative teams? Final Interview: - Tell me about yourself - Talk about your leadership experience - How would you relate with colleagues that did not graduate on the same academic level as you did? - If a customer calls in with an issue about connecting to their network printer, how would you respond and resolve the issue?

How do you relate with an irate customer?