I applied online. I interviewed at The Home Depot (Reading, MA) in Feb 2011
Interview
Filled out an application online, they called me within 2 weeks, came in parttime seasonal as with most new hires, went in spoke with a manager then with store manager to go over pay (2 separate days) then agreed to pay, they told me to come in to orientation.
Interview questions [1]
Question 1
Give a specific example of exceptional customer service you provided.
I applied online. The process took 4 weeks. I interviewed at The Home Depot
Interview
I was first called from a staffing center not associated with my local Home Depot. They told me what position I was being interviewed for with a brief description then asked me if I had any questions. The questions were very generic, asking about a time when I worked with a group, what experience has prepared for me the position, ect.
After I answered all the questions they offered me an in-store interview on the spot. I was sent an e-mail that had the date and time of my interview and I was instructed to print it out and bring it with me on the day of my interview.
For the in store interview I was asked questions more specifically related to the position such as my leadership experience in previous jobs and how I would handle different customer situations (such as a customer being angry and yelling about their experience). At the end of the interview, my interviewer told me that they had to interview at least 3 people before offering the position to anyone and since I was first it may be a few weeks. Approximately 2-3 weeks later I received a call offering me the position.
Interview questions [1]
Question 1
Name a time you went above and beyond to help a customer.