The Home Depot interview questions

Very brief interview only having to answer questions about what customer service means to you, why you would be a good candidate and any job related experience you have. The person that interviews you will either be the Assistant Store Manager (ASM), The Human Resources Associate, or the Store Manager. Usually the Store Manager will come and introduce themselves to you by a simple "Hi, my name is ______, its nice to meet you and welcome aboard." Whoever does the interview has no formal training on interviewing and will sometimes read a printout word for word and take notes on your answers. Prepare for and research the most basic questions in customer service interviews. Dress professional and make it clear that you are a hard worker and a very willing and eager to learn. Most people are hired and offered the job at the end of the first interview. From there, if you accept, they hand you some paperwork and directions to a health clinic. If you accept the job, you have to complete the drug test within 24 hours from the time of hire. It takes 3 to 5 days for the results from your drug test and background check to be completed and immediately after completion they call you and schedule a start date for classroom training for a week. Training is paid and lasts about a week depending on the department you will be working in and then you are on the floor helping customers and learning as you go.

First you apply online. It did not take very long before I got a computer generated phone call, saying that they wanted to interview me over the phone. I called them back, and they interviewed me (I think it was from Corporate, because they read from a sheet asking me questions). The questions consisted of mostly customer service, and how you would react to stressful situations, etc. Remember...the customer comes first, and no matter how stressed out you may be, you cannot show that to the customer. You must help them as much as possible, and show them kindness and respect. If you cannot answer their question(s), you need to find someone who can. Customer satisfaction comes first with any retail position. Safety is way up on the list as well. Basically...the interview is common sense on how you should treat any other human being. The Golden Rule....do unto others as you would like them to do unto you. After I answered all of the questions, they told me about the position they had just interviewed me for, then they told me a dollar amount per hour that the position paid. They asked if it was acceptable. I said...yes. Then they set me up with an in-store interview. The in-store interview (which may or may not be at the store you will actually be working for), went pretty much the same. A few customer service questions, safety questions, and "what would you do in this situation" questions.