RMA interview and Fit Interview with store are virtually same question types. Almost all revolves about situations and how you handled them. Always want to be specific and use a time you actually did it. Don't really want to be hypothetical unless you are backed up against the wall and really have nothing pertinent. Name a time you had to lead a team and what was the result. Name a time you had to approach the development of one of your associates. Try to answer them as an ASM and how you impacted the supervisor level vs associate level. Always use Situation, Action, Result format. Don't forget the Result!
Interview questions [1]
Question 1
Name a time you had to cater to a specific demographic like a student, military, retired. What resistance did you reach? What was the result of the interaction?
I applied online. The process took 3 weeks. I interviewed at The Home Depot (Fairfax, VA) in Jan 2012
Interview
Contacted by HR after submitting Resume. Initial screening questions designed to make sure scope of position was understood before setting an appointment directly with Sales Manager.
I applied through a recruiter. The process took 2 days. I interviewed at The Home Depot (Atlanta, GA) in Mar 2013
Interview
I found the job through an Atlanta based recruiting agency (Bolton Group) and the process couldn't be easier. Once my resume was passed along to Home Depot HR, they scheduled a quick call on a Friday. It was a very general get to know you interview (i.e., tell me about yourself, walk me through your resume, why Home Depot). It only lasted about 20 minutes, so part of me felt that it was too short to make an impression.
A couple of hours later, the HR contact called me back and scheduled an in-person interview on Monday. I already had plans to travel to ATL prior to getting the interview and letting them know that I was in the area for a few days prompted them to act fast.
The interview on Monday was incredible pleasant - it lasted 2 hours (although I was told, it would be 1 hour) and consisted solely of behavioral questions (i.e., we value attention to detail, great service, ability to communicate complicated ideas quickly and concisely - tell me some examples when you displayed these characteristics).
That same day Monday they had presented me with an offer that blew my mind. If Home Depot is interested in a candidate, they do not stretch the process out and do not feel the need to interview a certain number of candidates before making a decision. In short, this was the BEST interview experiences I expect I will ever have.
Interview questions [1]
Question 1
Nothing too difficult - Tell me about a time when you made a mistake and how you went about correcting the errors that followed?