I applied online. The process took 2 weeks. I interviewed at UPS (Greenville, SC) in Jun 2011
Interview
Met initially with someone from human resources...made it through the initial screening. Then did an online sales assessment. Got a call that I had passed that and that the next step was a panel interview. That lasted about an hour and consisted of very specic questions that related to very specific customers and occurances. What happened, what did I do, what was the outcome? There were three people on the panel and each of them had 4 questions. This interview is scored and this score is added to the online sales assessment score to know who they will be making offers to.
Interview questions [2]
Question 1
Tell about a problem that a customer had that you were unable to resolve.
Remote, and then face to face. In person was with a 3 people panel. Very nice team of interviewees. Be ready to use the STAR methodology to answers interview questions.
I applied online. The process took 2 weeks. I interviewed at UPS (San Antonio, TX)
Interview
STAR. Be ready for the star process and talk about your part in whatever it was that you did in your old job. Mine was in person but they also do interviews over the phone if you do not live in the area. This requires a 50 word minimum but you would have to be a zombie not to be able to get this job. Seriously.
I applied online. I interviewed at UPS (San Antonio, TX) in Feb 2014
Interview
Applied online. Called for a phone interview and then had to pass an online assessment. After that had a panel interview through the computer with personnel in San Antonio.
Interview questions [1]
Question 1
Tell us a time when a customer was unhappy with a product you were trying to sell