I applied online. The process took 3 weeks. I interviewed at Waitrose (Edinburgh, Schottland) in May 2016
Interview
I filled out an online application form. After that 40 scenario based questions and situations. The Online process takes 1 hour. I was called for an 1 on 1 interview after 1 week I applied. Only me and a manager in a room, a few icebreaker questions (about my personality and hobbies) followed by few questions about what experiences I have, why I want to work for Waitrose, what I think about teamwork. We were chatting about these sort of things for 30-40 minutes.
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?