I applied online. The process took 3 weeks. I interviewed at Waitrose (Daventry, England) in Sep 2012
Interview
The interview was set up as an application, group interview, group induction day process. There were around 12 candidates in the room. We were asked about our knowledge of waitrose and then asked to answer various questions round the circle about skills and ourselves. We then had to work in teams on a task and were asked to show our findings back to the rest of the group. The next stage was a group induction day where various activities and training was completed. Snacks and lunch were provided, and the staff were welcoming and friendly - overall a positive experience.
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?