I applied online. The process took 2 weeks. I interviewed at Waitrose (Billericay, England) in Aug 2017
Interview
hardest part of the application was situational judgement tests which were long and time consuming. Received feedback quickly that I was invited to the interviews stage.
First was a group interview where we had to read through scenarios, decide what important issues had to be addressed and then list them in order of importance. Then a individual interview followed. I think the most important question of the interview was "How often can you work?".
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?