I applied online. I interviewed at Waitrose in Aug 2016
Interview
Passed the online questionnaire. Then invited to interview/assessment day.
First was a group interview where we were shown pictures of food and has to discuss within the group what type of customer might be interested in buying each product.
Following this was a 1 on 1 interivew
Interview questions [1]
Question 1
Give an example of a time you gave great customer service.
Why do you want to work for Waitrose.
It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios
Interview questions [1]
Question 1
How would you respond if a customer wanted your opinion on what they should order
Online test multiple choice scenario questions an ranking yourself, then 2nd stage is interview and work in group to solve questions like e.g. what do you do if we don't have a certain product a customer wants
I interviewed at Waitrose (Welwyn Garden City, England)
Interview
Group interview, had several people split into smaller groups which they then asked to collaborate on questions. Seemed important to be communicative, and open to the feedback of others interviewing.
Interview questions [1]
Question 1
What are the importnant aspects to customer care to consider whilst being a JL partner.