I applied online. The process took 4 weeks. I interviewed at Waitrose (Guildford, England) in Aug 2015
Interview
I applied online then received an invitations for an interview 2weeks following the application. At the interview there there was a 1-1 interview with just a few simple questions about previous experiance. Following that there was a group interview which involved matching the best products for different types of people/familes. This was just to show the interviewers of your team work skills.
Interview questions [1]
Question 1
What previous customer service experience have you had?
What do you know about Waitrose?
Why do you want to work for Waitrose?
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?